Shipping policy

Casa Mexicana undertakes to prepare and ship the products ordered within two working days following the validation of payment. Your shipment is made by parcel post, traceable in Portugal and in Europe, transportation is a service provided by third parties and completely unrelated to our intervention and control. The risks thereafter are the responsibility of the customer from the moment the products have left the premises of Casa Mexicana.

An email is sent to the email provided by the customer with the information to track their package. Deliveries are made to the address indicated in the order form. The information transmitted to Casa Mexicana when ordering engages the responsibility of the customer. In the event of an error in the wording or missing information of the recipient's contact details, Casa Mexicana cannot be held responsible for the impossibility of delivering the items ordered. The cost implications of the redelivery (shipping costs) will be considered the customer's responsibility.

In the event of damage during transport, a reasoned protest must be made to the carrier within three days of delivery. When receiving the package, the customer must check the contents. The customer can raise a complaint if the contents of the package do not conform to their order. Delivery times are only indicative, delays in transportation by third party providers are unrelated to our intervention and control.